FAQ

When will I receive my product? 

For USA customers, on average it takes 2-3 business days to ship your item and 1-3 business days for your item to arrive, depending on where you are located. For international customers, it may take 2-4 weeks for your item to arrive. 

Can I get a refund?

If you request for a refund within 24 hours of your order you are eligible for a refund. We also have a 30 day warranty period and an option for a 1 year extended warranty on all items. Because time periods vary and there's a specific procedure for refunds, we ask that you kindly contact us at support@oneuplighting.com so we can help you with your specific inquiry.

Where can I reach customer support?

We have a support team ready to assist you 24 hours a day, 7 days a week. We can be reached at support@oneuplighting.com.

How can I install my product or how do I use the app?

We have instructional videos on YouTube to help you with utilizing the app. We also have product specific installation YouTube videos that can be obtained through contacting our support team. Most issues can be resolved through watching our videos.

Do you guys do sponsorships?

Yes we do! They are done on a case by case basis, feel free to reach out to us at support@oneuplighting.com and we will be happy to present to you our best offer!