FAQ

When will I receive my product? 

For USA customers, on average it takes 2-3 business days to ship your item and 1-3 business days for your item to arrive, depending on where you are located. For international customers, it may take 2-4 weeks for your item to arrive. 

Can I get a refund?

We also have a 30 day warranty period and an option for a 1 year extended warranty on all items. Please email us at support@oneuplighting.com to request a refund.

Where can I reach customer support?

We have a support team ready to assist you 24 hours a day, 7 days a week. We can be reached at support@oneuplighting.com.

Do you guys do sponsorships?

Yes we do! They are done on a case by case basis, feel free to reach out to us at support@oneuplighting.com and we will be happy to present to you our best offer!